3 Drinks:
A: I’m so thirsty.
B: Let’s go get something to drink.
A: That’s a good idea.
B: Do you know what you want to drink?
A: I kind of want a soda.
B: You shouldn’t drink soda when you’re really thirsty.
A: What do you mean?
B: When you’re thirsty, you’re not supposed to drink soda.
A: What are you supposed to drink?
B: Water is what’s best for you.
A: I guess I will get water.
B: It’s better for you.
A: I am really thirsty.
B: How about we go and get something to drink?
A: Let’s do that.
B: Do you know what you want to get?
A: A soda sounds good.
B: Soda isn’t the best thing to drink when you’re thirsty.
A: Why is that?
B: Soda isn’t good for you.
A: What should I drink then?
B: You should really drink water.
A: That sounds good.
B: It’s a lot better than soda.
A: My throat is really dry.
B: Do you want to go get something to drink?
A: Yes, I’m parched.
B: What did you want to drink?
A: I was thinking about getting a soda.
B: Do you know that soda doesn’t quench your thirst?
A: Why not?
B: Soda is really bad for you.
A: I don’t know what else to drink.
B: You’re supposed to drink water when you’re dehydrated.
A: I would like some water.
B: That’s what will keep you from being thirsty.
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Fruit :
A: What are you going to eat with your sandwich?
B: I think I’m going to eat a piece of fruit.
A: What kind do you like?
B: I really like apples and grapes.
A: What kind of apples do you like to eat?
B: I love green apples.
A: I don’t like green apples.
B: Really? Why not?
A: Green apples are too sour for me.
B: So, you like red apples better?
A: Yes, I love red apples.
B: I think green apples are a lot better.
A: What are you going to have along with your sandwich?
B: I may have a piece of fruit.
A: What’s your favorite kind of fruit?
B: I really only eat apples and grapes.
A: What is your favorite kind of apples?
B: Green apples are the best!
A: Green apples don’t taste good to me.
B: Why is that?
A: They are way too sour for my taste.
B: You only like red apples?
A: Red apples are great.
B: They’re not as good as green apples.
A: Are you going to eat anything with your sandwich?
B: I may get some fruit.
A: Really, what kind of fruit do you like?
B: I tend to only eat grapes and apples.
A: What kind of apples do you prefer?
B: I’ve always liked green apples.
A: I don’t really like green apples that much.
B: Why do you say that?
A: I think they are too sour.
B: You’d rather eat a red apple?
A: Don’t you like red apples?
B: They’re okay, I guess.
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Salads :
A: I really feel like eating a salad.
B: What kind are you going to make?
A: I’m really not sure.
B: I really like Caesar salads.
A: Caesar salads are pretty good.
B: What kind of salad do you want to make?
A: I want a salad with some chicken.
B: I love chicken salads.
A: I like my salads to have croutons, almonds, and shredded cheese.
B: That sounds really tasty.
A: You should make a salad like that.
B: I think that I will.
A: I feel like I’m craving a salad.
B: What kind do you want?
A: I have no idea.
B: Caesar salads are good.
A: I like those too.
B: What kind do you plan on making?
A: I’d really like a salad with chicken.
B: Chicken salads are really good.
A: I always make my salads with shredded cheese, croutons, and almonds.
B: That sounds like a great salad.
A: Why don’t you put it in your salad?
B: That sounds like a plan to me.
A: I really want to make a salad.
B: Do you know what kind of salad that you want?
A: I’m not sure what kind that I want.
B: I usually make a Caesar salad.
A: Those taste really good.
B: Which kind of salad are you going to make?
A: I want a chicken salad.
B: I enjoy chicken salads.
A: I like salads with croutons, almonds, and shredded cheese.
B: I really like how that sounds.
A: Why don’t you make a salad like that?
B: I’m going to do that then.
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Desserts :
A: I want something sweet after dinner.
B: What do you have in mind?
A: A dessert sounds nice.
B: What kind are you thinking of getting?
A: I want to get some pie.
B: What kind of pie do you want?
A: I have no idea.
B: Do you want to know what kind of pie I like?
A: Sure, what kind do you like?
B: I love apple pie.
A: I love apple pie too.
B: There you go. Problem solved.
A: I have a sweet tooth.
B: What exactly do you want?
A: I would love to get some dessert.
B: What did you want to get?
A: I’d love to get a pie.
B: What kind do you want to get?
A: I’m not sure.
B: I can tell you what kind I like.
A: What kind do you like?
B: Apple pie is my favorite.
A: I love apple pie too.
B: See, I helped you out.
A: I have a taste for something sweet.
B: What are you thinking?
A: I want some kind of dessert.
B: Well, what kind of dessert do you want?
A: I was thinking about ordering some kind of pie.
B: Do you know what kind you want?
A: I honestly don’t know.
B: Did you want to know my favorite kind of pie?
A: What’s your favorite kind?
B: My absolutely favorite kind of pie is apple.
A: That sounds really good to me right now.
B: I’m happy to help.
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Meat :
A: I need to get some beef.
B: Do you know what kind of beef you want?
A: I want to get some ground beef.
B: How many pounds do you need?
A: I would like four pounds of ground beef.
B: What kind of ground beef do you need?
A: I would like the extra lean.
B: Let me go and get that for you.
A: Thank you very much.
B: No problem.
A: I’ll wrap it up for you now.
B: I appreciate that.
A: I would like to buy some beef.
B: What kind do you want?
A: I need to get ground beef.
B: How many pounds would you like me to get you?
A: I need about four pounds.
B: Exactly what type of ground beef do you want?
A: Extra lean.
B: I’ll get that for you right now.
A: I appreciate that.
B: Don’t mention it.
A: I’ll just wrap this up for you.
B: Thanks for your help.
A: Could I get some beef?
B: What kind of beef would you like to get?
A: Ground beef would be fine.
B: How many pounds would you like?
A: Four pounds is enough.
B: What kind of ground beef do you want?
A: I’m going to need extra lean ground beef.
B: I can get that for you.
A: Thanks so much.
B: You’re welcome.
A: Let me go wrap the ground beef up for you.
B: Thanks for everything.
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Snacks :
A: I’m hungry.
B: You already ate.
A: It wasn’t enough, because I’m hungry again.
B: There’s nothing left from dinner.
A: I’m going to get a snack.
B: What kind of snack are you going to make?
A: I don’t know.
B: You can always make a sandwich.
A: I don’t know what kind of sandwich I want.
B: Just make yourself a peanut butter and jelly sandwich.
A: I may just do that.
B: Go right ahead.
A: I am starving.
B: Didn’t you just eat?
A: I’m still hungry.
B: We ate everything from dinner.
A: I just need a snack.
B: What are you going to make?
A: I don’t have the slightest clue.
B: Go make a sandwich.
A: I’m not sure what kind I want.
B: Why don’t you make a peanut butter and jelly sandwich?
A: I think I will do that.
B: Maybe you should.
A: I need to eat something.
B: You just ate.
A: I know, but I’m hungry again.
B: There’s no food left from dinner.
A: I think I’m going to go make myself a snack.
B: Do you know what kind of snack that you want?
A: I’m not exactly sure.
B: Why don’t you make yourself a sandwich or something?
A: I have no idea what kind of sandwich I want to make.
B: A PB&J is pretty easy to make.
A: I’m going to do that.
B: Knock yourself out.
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Vegetables :
A: What do you plan on making as a side dish for dinner?
B: I was planning on making some kind of vegetable.
A: Do you know what kind?
B: What kind of vegetable do you want?
A: I wouldn’t mind eating some corn.
B: How do you want it?
A: What do you mean?
B: I can boil it, grill it, or microwave it.
A: You should throw some corn on the grill.
B: Is that really what you want?
A: That sounds good.
B: I guess I can do that.
A: Are you going to make anything to go with dinner?
B: I may make a vegetable.
A: What vegetable are you going to make?
B: What kind do you like?
A: I like corn.
B: How would you like me to make it?
A: Excuse me?
B: How do you want your corn?
A: I’d like it grilled.
B: Are you sure that’s how you want me to make it?
A: I’d love that.
B: That’s what I’ll do.
A: What’s the side dish that you’re making for dinner?
B: I’m not sure. I was thinking of making a vegetable.
A: What kind of vegetable are you thinking about making?
B: Do you know what kind of vegetable you want to eat?
A: Why don’t you make some corn?
B: How would you like the corn?
A: I don’t understand what you mean.
B: Do you want it boiled, grilled, or microwaved?
A: Why don’t you grill it?
B: That’s how you want it?
A: Yes, that sounds delicious.
B: Okay, I’ll grill some corn then.
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Nutrition of foods :
A: I really need to start eating healthier.
B: I have to start eating better too.
A: What kind of food do you usually eat?
B: I try my best to eat only fruits, vegetables, and chicken.
A: Is that really all that you eat?
B: That’s basically it.
A: How do you stick to only those foods?
B: Actually, fruits and veggies are really good for you.
A: Yes, I know, but what about the chicken?
B: I mainly eat baked chicken, because there’s not a lot of fat.
A: That does sound pretty good.
B: I know it does, and that’s because it is.
A: I think I may try to eat a little better.
B: I changed my diet recently, and I eat a lot healthier now.
A: What do you eat?
B: My diet consists mainly of fruits, veggies, and chicken.
A: That’s it?
B: Just about.
A: How is that the only thing that you’ll eat?
B: You know that fruits and vegetables are very healthy foods?
A: So, what about the chicken?
B: I bake chicken because it’s a healthy way to eat it.
A: That sounds delicious and nutritious.
B: You should try it. You won’t be disappointed.
A: I need to stop eating such unhealthy foods.
B: I know what you mean. I’ve started eating better myself.
A: What foods do you eat now?
B: I tend to stick to fruits, vegetables, and chicken.
A: Those are the only things you eat?
B: That’s basically what I eat.
A: Why aren’t you eating anything else?
B: Well, fruits and vegetables are very healthy.
A: And the chicken?
B: It’s really healthy to eat when you bake it.
A: I guess that does sound a lot healthier.
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Food availbal at cafateria :
A: I’m hungry.
B: So am I.
A: Where should we go eat today?
B: How about we go eat in the cafeteria?
A: I never bought food from the cafeteria.
B: You haven’t? They have a lot of good stuff.
A: What do they have?
B: They sell everything.
A: I want Chinese food.
B: I’ve gotten chow mein from there before.
A: I guess we can eat there then.
B: Trust me, the food isn’t half bad.
A: I am starving.
B: Let’s go get something to eat.
A: Is there somewhere you wanted to go eat at?
B: We can always go to the cafeteria and eat.
A: I haven’t eaten there before.
B: The food there is pretty good.
A: What kind of food do they serve?
B: You can get whatever you want at the cafeteria.
A: I have a taste for Chinese food.
B: They have really good chow mein.
A: Let’s go to the cafeteria.
B: It’ll be fine.
A: I am absolutely famished.
B: Yeah. I am too.
A: Where did you want to go for lunch?
B: I was thinking we should just go to the cafeteria.
A: I don’t think I ever got food from the cafeteria.
B: I actually like the food there.
A: Does the cafeteria sell a lot of different food?
B: They have anything you want.
A: I was thinking about getting some Chinese food.
B: I bought some chow mein at the cafeteria. It tasted great.
A: We can eat at the cafeteria.
B: I think you’ll really like the food there.
A: I want to get a snack at the cafeteria.
B: What are you going to buy?
A: I may just get some chips.
B: I’m probably going to buy something too.
A: What do you want to get?
B: I want some sort of candy.
A: What kind do you want?
B: I want some chocolate.
A: What kind of chocolate?
B: I’m going to get a Snickers or a Kit Kat.
A: I don’t think they sell Kit Kats.
B: I’ll just get a Snickers then.
A: Let’s go and get something from the cafeteria.
B: What are you going to get?
A: I think I just want some chips.
B: I want to get a snack too.
A: What are you getting?
B: I have a taste for candy.
A: What kind are you going to get?
B: Chocolate sounds good.
A: What kind are you going to get?
B: I’m thinking of getting either a Snickers or a Kit Kat.
A: They don’t sell Kit Kats at the cafeteria.
B: I’m just going to buy a Snickers then.
A: I need a snack from the cafeteria.
B: What are you thinking of getting?
A: I only want some chips.
B: I think I may get something too.
A: What do you plan on buying?
B: I have a sweet tooth. I want candy.
A: What kind of candy do you want?
B: I really want some chocolate.
A: What kind of chocolate do you want?
B: I either want a Snickers or a Kit Kat.
A: The cafeteria doesn’t sell Kit Kats.
B: Then I guess I’ll just get a Snickers.
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Ordring food at the cafeteria
A: What can I get for you today?
B: Could I get a hamburger, please?
A: Would you like cheese on that?
B: No, thank you.
A: Would you like a drink?
B: Let me have a soda.
A: What kind of soda would you like?
B: May I have a Sprite, please?
A: Sure, no problem.
B: I would also like a bag of chips.
A: Will that be all?
B: That’s everything.
A: What would you like today?
B: Let me get a hamburger.
A: Do you want cheese on it?
B: No cheese.
A: Can I get you something to drink?
B: Can I get a soda, please?
A: What kind do you want?
B: I’d like a Sprite.
A: Would you like anything else?
B: I’d like a bag of Doritos with that.
A: Is that all?
B: That’ll be all.
A: What would you like to order?
B: I would like to have a hamburger.
A: Did you want it with cheese?
B: I don’t want cheese on it.
A: Did you want anything to drink today?
B: I think I’m going to get a soda today.
A: What kind of soda can I get you?
B: A Sprite sounds good.
A: What else would you like?
B: Let me get a bag of chips too.
A: Anything else?
B: That’s all. Thank you.
A: What did you get for lunch today?
B: All I had was a sandwich, chips, and soda.
A: Where’d you get your food from?
B: I went to the cafeteria and bought it.
A: What sandwich did you order?
B: I ordered a ham sandwich, but they gave me a bologna sandwich instead.
A: Was it any good?
B: I enjoyed it, even though I had not asked for it.
A: I ordered a sandwich there before.
B: Is that right?
A: Yes, and they messed my order up too.
B: That may be true, but I’m sure you enjoyed your sandwich.
A: Did you get anything for lunch?
B: I ate a sandwich with some chips and soda.
A: Did you go somewhere and get your food?
B: I bought my food from the cafeteria today.
A: Tell me, what kind of sandwich did you decide to get?
B: They gave me a bologna sandwich, but I asked for ham.
A: How’d it taste?
B: I didn’t want that sandwich, but it was quite tasty.
A: I got a sandwich at the cafeteria before.
B: Is that so?
A: Yes, and I believe they messed up on my order also.
B: That may be so, but I bet your sandwich was delicious.
A: What are you having for lunch?
B: I got a sandwich, some chips, and a soda.
A: Did you bring that from home?
B: I got it from the cafeteria.
A: What kind of sandwich did you get?
B: They messed up my order and gave me a bologna sandwich.
A: How was it?
B: Considering it wasn’t what I ordered, it was still pretty good.
A: I think I got a sandwich there once before.
B: Really?
A: Yes, and they didn’t get my order right either.
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Where to buy food:
A: I really want to get something to eat.
B: What are you going to get?
A: I don’t know what I want to eat.
B: Well, do you want burgers, Chinese food, or Mexican food?
A: Chinese food sounds good.
B: Where are you going to get it from?
A: I haven’t the slightest idea.
B: I usually get my Chinese food from Panda Express.
A: You like Panda Express?
B: The food there is actually pretty good.
A: Maybe I’ll go there then.
B: You should. I know you’ll like it.
A: I think I’m going to go get some food.
B: What do you want?
A: I can’t decide what to get.
B: What kind of food do you want to get?
A: I think I might like some Chinese food.
B: Do you know where you’re going to get it?
A: I honestly don’t know.
B: I go to Panda Express for my Chinese food.
A: You like the food there?
B: I really like the food.
A: I think I’ll go and get my food there.
B: I think you’ll enjoy the food.
A: I want to get a bite to eat.
B: What are you thinking of getting?
A: I have no idea what I want.
B: You can get a burger, or some Chinese food. Or maybe you can get some Mexican food.
A: I wouldn’t mind getting some Chinese food.
B: Where are you going to get your Chinese food from?
A: I’m not sure.
B: When I want Chinese food, I go to Panda Express.
A: Do they do a good job on the food?
B: The food isn’t bad there.
A: I think I will get my food from Panda Express.
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Making a shopping list :
A: I think I’m going to go to the market today.
B: Do we need food?
A: Yes, I think so.
B: What are you going to get?
A: I’m not sure what we need.
B: Maybe you should go and look in the refrigerator.
A: Could you do it for me, and write out a list of things that we need?
B: Just get the basics.
A: Like what?
B: You know. Get some eggs, milk, and bread.
A: Just go and make a list for me, please.
B: Fine, I’ll go do that for you.
A: I may go grocery shopping later.
B: We need to get food?
A: I don’t think we have any food.
B: What are you going to buy?
A: What food are we out of?
B: Go and look in the kitchen.
A: Could you look for me?
B: You should just get the basics.
A: What would that be?
B: Get some eggs, milk, and bread.
A: Would you please make a list for me?
B: Okay, I’ll write it down for you.
A: I’m going to go shopping for groceries in a little bit.
B: Why, do we need groceries?
A: I believe we are all out of food.
B: Do you know what to get?
A: I don’t know what we need.
B: Why don’t you go and check the refrigerator?
A: I would appreciate it if you would do that for me.
B: Why don’t you just get the basics?
A: What do you mean?
B: Eggs, milk, bread. Things like that.
A: Go make that list.
B: Sure, no problem.
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Buying meat :
A: I would like to get some meat today.
B: What kind do you need?
A: I need about a pound of ground beef.
B: The ground beef is $2.48 a pound.
A: That sounds good.
B: What else would you like?
A: I also need three pounds of chicken breasts.
B: The chicken breasts are $4.05 a pound.
A: How much will the three pounds of chicken cost altogether?
B: Altogether, it’s going to be $12.15.
A: That will be all for me.
B: All right, let me get your meat for you.
A: I want to buy some meat.
B: What kind would you like?
A: I want one pound of ground beef.
B: That’s going to be about $2.48.
A: That will be fine.
B: What else can I get for you?
A: Let me also have three pounds of chicken breasts.
B: That’s going to be $4.05 a pound.
A: Can you tell me the total cost of the chicken breasts?
B: That will be $12.15.
A: That’s all I’m going to get today.
B: That’s fine. Let me get your meat.
A: I would like to purchase some meat.
B: What kind of meat would you like to get today?
A: First off, I’m going to need a pound of ground beef.
B: A pound of ground beef is $2.48.
A: That’s perfect.
B: What else will you be needing?
A: I’m also going to need three pounds of chicken breasts.
B: The chicken breasts cost $4.05 per pound.
A: What’s the total price for the chicken?
B: It’s going to be $12.15.
A: I think that will be all for me today.
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Comparing foods from diferent stores:
A: Have you ever shopped at Whole Foods market?
B: Nope. How’s the food there?
A: It’s very good, and it’s fresh too.
B: I do my shopping at Vons.
A: I shopped there before too, but the food is better at Whole Foods.
B: What’s wrong with Vons?
A: Their range of organic foods is very limited.
B: Whole Foods has a lot of organic foods?
A: Yes, the food there is very healthy.
B: I’ve never been, but I may start shopping there.
A: The food there is a great step up from Vons.
B: Thanks for letting me know.
A: Have you ever done your shopping at Whole Foods market?
B: I haven’t shopped there. How is the food?
A: The food there is wonderful.
B: I go to Vons for my groceries.
A: I prefer the food at Whole Foods.
B: Is there something wrong with Vons?
A: Vons doesn’t offer a lot of organic foods.
B: Do they offer organic foods at Whole Foods?
A: Yes, that’s the place to go to get healthier food.
B: Maybe I’ll try that store out.
A: If you like Vons, then I’m sure you’ll love Whole Foods.
B: You’re making me a believer.
A: Have you ever been shopping at Whole Foods?
B: No, I haven’t. Is the food good there?
A: They have the freshest foods there.
B: I usually shop at Vons.
A: I used to shop there, but I find the food at Whole Foods to be a lot better.
B: What’s the problem with Vons?
A: They don’t have a lot of organic foods there.
B: Is there a big selection of organic foods at Whole Foods?
A: They have lots of healthier food at Whole Foods.
B: I haven’t been shopping there, but maybe I’ll try it sometime.
A: Whole Foods is way better than Vons, trust me.
B: I’ll take your word for it.
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Finding foods in supermarket :
A: I can’t seem to find the cereal aisle.
B: You’ll find the cereal by the breakfast foods.
A: What breakfast foods?
B: They’re over by the oatmeal and the breakfast bars.
A: I think I know what you’re talking about.
B: Can I help you with anything else?
A: Could you tell me where the dishwashing detergent is?
B: You’ll find that by the paper towels.
A: I didn’t think of that.
B: That’s where it’ll be.
A: Thank you very much.
B: If you need anything else, please feel free to ask me.
A: Could you tell me where the cereal is?
B: If you go to the breakfast aisle, you’ll find the cereal there.
A: What aisle is that?
B: You’ll find it by the oatmeal and breakfast bars.
A: I know where that is at.
B: Is there anything else you need help finding?
A: Could you point me toward the dishwashing detergent?
B: That’s over by the paper towels and toilet paper.
A: I didn’t even think about that.
B: That’s where it is.
A: Thank you so much for helping me.
B: Let me know if you need anything else.
A: I need to find the cereal aisle.
B: The cereal is over by the breakfast foods.
A: Where is that at?
B: It’s by the oatmeal and breakfast bars.
A: I think I can find that.
B: Did you need help finding anything else?
A: Actually, I do need to find the dishwashing detergent.
B: That would be over by the paper towels and toilet paper.
A: I thought it was over there.
B: Yeah, you’ll find it there.
A: I really appreciate all your help.
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How to cook a meal :
A: I was thinking about cooking dinner tonight.
B: What do you want to make?
A: I’m not exactly sure.
B: I wouldn’t mind a beef bowl.
A: How do I make that?
B: All it has is rice and teriyaki beef.
A: That sounds easy, but how do I make it?
B: First, you need to make some white rice.
A: Then what do I do?
B: Then you need to shred some beef and marinate it with teriyaki sauce.
A: Is there anything else I need to do?
B: Then you cook it up and eat it.
A: I really want to make something for dinner.
B: What are you going to cook?
A: I haven’t the slightest clue what I’m going to make.
B: A teriyaki bowl sounds nice.
A: I don’t know how to make that.
B: All you need to make it is white rice and some teriyaki beef.
A: That sounds fairly simple, but how do I cook it?
B: The first and simplest thing you have to do is make some white rice.
A: What’s next?
B: Then you should shred your beef and pour some teriyaki marinade over it.
A: What’s the next thing I need to do?
B: Then all you need to do is cook it and enjoy.
A: I want to make dinner tonight.
B: What are you thinking of making?
A: I don’t have any idea what to cook.
B: How about making a teriyaki bowl?
A: Can you tell me how to make it?
B: All it consists of is teriyaki beef and rice.
A: But what do I have to do to prepare it?
B: All you have to do is cook some white rice.
A: What do I do after that?
B: Then cut up the beef and marinate it in teriyaki sauce.
A: What else do I have to do?
B: All that’s left is to cook it.
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& At a hotel
Calling to get a reservation :
A: I’d like to reserve a hotel room.
B: That should be no problem. May I have your full name, please?
A: My name is John Sandals.
B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir?
A: I’m planning to visit New York from Friday, April 14 until Monday, April 17.
B: Our room rates recently went up. Is that okay with you, Mr. Sandals?
A: How much per night are we talking about?
B: Each night will be $308.
A: That price is perfectly acceptable.
B: Wonderful! Do you prefer a smoking or nonsmoking room?
A: Nonsmoking, please.
B: Next question: Is a queen-size bed okay?
A: That sounds fine.
B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.
A: Certainly. My phone number is 626-555-1739.
B: Thank you, Mr. Sandals. We look forward to seeing you in New York!
A: Hi there, I want to reserve a hotel room.
B: No problem at all. Could I have your full name, please?
A: Sure, John Sandals.
B: Hi, Mr. Sandals. I’m Michelle, at your service. When do you need the room?
A: My plans are to be there April 14th to the 17th.
B: We have new room rates, sir. Will that be acceptable to you?
A: It depends on the price, of course. What is it?
B: It’s $308 a night.
A: I have no problem with that.
B: Great! Would you prefer smoking or nonsmoking?
A: Definitely nonsmoking. I can’t handle that smell.
B: Nonsmoking. Now, is a queen-size bed okay?
A: No problem.
B: Great, Mr. Sandals. Your reservation is confirmed. Now all I need is your phone number.
A: Of course! It’s area code 626-555-1739.
B: Thank you so much, Mr. Sandals. We look forward to seeing you!
A: I need to reserve a room.
B: Not a problem. May I have your name, please?
A: Of course. I’m John Sandals.
B: Hi, sir. My name is Michelle. Could you tell me when you need the room?
A: Right now. I plan to be there in April from the 14th to the 17th.
B: Perhaps you didn’t know that we have new room rates. Do you find that acceptable, sir?
A: Maybe. How much is a room?
B: The price per night is $308.
A: That sounds fine to me.
B: Fantastic! Would you like a smoking or nonsmoking room?
A: I hate cigarettes! Nonsmoking.
B: That’ll be nonsmoking. Now, do you approve of a single queen-size bed?
A: That’ll be no problem.
B: I’m happy to hear that, sir. Your reservation is all set except for your phone number.
A: Sure! My number is 626-555-1739.
B: 626-555-1739. Thank you for doing business with us, Mr. Sandals.
A: I need a hotel room.
B: That’s no problem at all. May I have your name, please?
A: Certainly. My name is John Sandals.
B: It’s a pleasure, Mr. Sandals. My name is Michelle. What days will you need a room?
A: Friday afternoon, April 14 through Monday morning, April 17.
B: One minor problem, sir. Our prices are now slightly higher. Is that acceptable, sir?
A: Please tell me the price, so I can make a decision.
B: It’ll be $308 nightly.
A: That’s a reasonable price.
B: Good! Now, sir, do you have a preference for smoking or nonsmoking?
A: I quit smoking, so nonsmoking.
B: I hear you, sir. Nonsmoking. Now, about the bed, is a queen-size okay?
A: A queen sounds great.
B: Okay, sir, let me reserve those dates, there. Now, if you’ll just tell me your phone number.
A: That would be 626-555-1739.
B: That’s 626-555-1739. Thank you so much for choosing our hotel, sir!
A: I need a room for a few days.
B: That won’t be a problem. Could you please tell me your name?
A: John Sandals. That’s S A N D A L S.
B: Sir, I’m Michelle, and I run the front desk. Please tell me the days you’ll be here.
A: I’ll be there in April: Friday through Monday, the 14th through the 17th.
B: We recently changed many things here, sir, including our prices. Do you mind, sir?
A: Possibly. What’s the actual price?
B: The price will be $308 a night.
A: $308! That’s not bad.
B: Very good. Now, Mr. Sandals, about the room, smoking or nonsmoking?
A: Nonsmoking, definitely!
B: Most of our clients prefer nonsmoking. Now, does a queen sound okay?
A: Yes, that’ll be just fine.
B: One more second, sir. Your reservation is now verified, so all I need is your phone number.
A: It’s 626-555-1739.
B: Let me repeat that: 626-555-1739. Okay, sir, we look forward to seeing you in April!
A: Can I reserve a hotel room?
B: I assure you, that’s not a problem. What is your full name, please?
A: My name’s John Sandals.
B: It’s a pleasure to assist you. Please tell me when you’ll be needing the room, sir.
A: If my plans don’t change, I’ll need a room April 14 till April 17.
B: Sir, our room prices are slightly higher than you may have thought. Will that be okay?
A: Tell me how much it will be, and I can tell you if it’s okay.
B: Only $308 per night, before taxes, of course.
A: $308 a night? That’s a fair price.
B: Now, as for the room, sir, do you prefer smoking or nonsmoking?
A: Nonsmoking, please.
B: Nonsmoking. Now, sir, does a single queen-size bed meet your approval?
A: I have absolutely no problem with that.
B: Queen, nonsmoking. Okay, sir, your room is reserved. Now if you’ll just give me your phone number.
A: Not a problem. The number is 626-555-1739.
B: Thank you for making a reservation with us. We look forward to seeing you in April!
=============================
A: I have a reservation. My name is John Sandals.
B: May I see your ID, please, Mr. Sandals?
A: Certainly. Here it is.
B: Thank you. Do you have a credit card, Mr. Sandals?
A: Yes, I do. Do you accept American Express?
B: Sorry, sir, just VISA or MasterCard.
A: Here’s my VISA card.
B: Okay. You’re in room 507. It’s a single queen-size bed, spacious, and nonsmoking. Is that suitable?
A: Yes, it sounds like everything I expected.
B: Here’s your key, sir. If you need anything, just dial 0 on your room phone.
A: I have a reservation under the name of Sandals.
B: Could I see your ID, please, sir?
A: Of course! Let me take it out of my wallet.
B: Thank you, sir. Now, do you have a credit card, sir?
A: Yes, of course. Is American Express okay?
B: I’m sorry, sir. Only VISA or MasterCard.
A: In that case, here’s my VISA.
B: Thank you. Your room number is 507, queen bed, nonsmoking. Is that agreeable to you, sir?
A: Yes, I’m easy to please.
B: Very good. Here is your room key, sir. If you need anything at all, please dial 0.
A: My name is Sandals, I have a reservation.
B: May I see your identification, please, sir?
A: Here you are.
B: Thanks. Do you have a credit card, sir?
A: Of course. Will American Express do?
B: I’m very sorry, sir. We accept only VISA or MasterCard.
A: No problem. Here’s my VISA.
B: Thanks. Room 507 is a spacious, nonsmoking room, with a queen bed. Does that meet your expectations?
A: Yes, that sounds like what I want.
B: That’s wonderful, sir. Now, here’s your key. Should you need anything, just dial 0.
A: I’m John Sandals, and I have a reservation.
B: Would you show me your ID, sir, please?
A: Here you go.
B: Thank you very much. Now, sir, do you have a credit card?
A: Certainly! Would you like my American Express card?
B: Regrettably, Mr. Sandals, we accept only MasterCard or VISA.
A: I thought American Express was accepted everywhere. Never mind. Here’s my VISA.
B: Thanks. You’re in room 507, a big, nonsmoking room, with a queen bed. Is that okay, sir?
A: Yes, that’s just fine.
B: I’m happy to hear that. Here is your key. Just dial 0 if you need anything.
A: My name is John Sandals, and I’ve got a reservation.
B: May I see some identification, sir, please?
A: Sure. Here you are.
B: Thank you so much. Have you got a credit card, Mr. Sandals?
A: I sure do. How about American Express?
B: Unfortunately, at the present time we take only MasterCard or VISA.
A: No American Express? Okay, here’s my VISA.
B: Thank you, sir. You’ll be in room 507, nonsmoking, with a queen-size bed. Do you approve, sir?
A: Yes, that’ll be fine.
B: That’s great. This is your key, sir. If you need anything at all, anytime, just dial zero.
A: I’ve got a reservation here. My name is John Sandals.
B: Mr. Sandals, may I see your ID, please?
A: One second, please, while I dig it out here.
B: Now, sir, do you have a credit card?
A: Yes, I do. Do you accept American Express?
B: I’m sorry, Mr. Sandals, but we accept only MasterCard or VISA.
A: That’s okay, I’ve got plenty of cards. Here’s my VISA.
B: Okay. You’re in room 507. It’s a single queen-size bed, spacious, and nonsmoking. Is that suitable?
A: Yes, that’s just what I wanted.
B: Here’s your key, sir. If you need anything, just dial 0 on your room phone.
=============================
Requesting a wake-up call
A: I need to request a wake-up call for tomorrow morning.
B: What time do you want the call?
A: I need two calls, one at 7 and another at 7:15.
B: We can certainly do that. Expect a call from us at 7:00, and then again at 7:15.
A: Actually, can I change the latter wake-up call to 7:30 am?
B: I can certainly do that. Is there anything else?
A: I can’t think of anything. If I do think of something, I’ll be sure to call again.
B: Okay. Good night, sir.
A: I need a wake-up call tomorrow morning.
B: Of course. When would you like the call?
A: Actually, I need two calls, one at 7 and the other at 7:15.
B: No problem. We’ll give you both calls.
A: Do you know what, let’s change the second call to 7:30.
B: No problem. Anything else, sir?
A: Not at the moment, thank you.
B: Let me know if you do need anything.
A: Can you give me a wake-up call tomorrow?
B: Certainly. What time would you like us to call you?
A: I need two wake-up calls, if you don’t mind, one at 7 and the other at 7:15.
B: Not a problem. We’ll call you tomorrow morning at 7, and again at 7:15.
A: On second thought, you’d better make that second call at 7:30 instead of 7:15.
B: Said, and done. Will there be anything else?
A: No, that gets it for now, thank you.
B: Well, give us a call if there’s anything more we can help you with.
A: Tomorrow I’m going to need a wake-up call.
B: Not a problem. What time shall we call you?
A: I always hit the snooze button, so give me two calls, one at 7 and another at 7:15.
B: It’ll be our pleasure. We’ll call you at 7 and then at 7:15.
A: Oops, cancel that. Change the second call to 7:30, will you, please?
B: No sooner said than done. Can I help you with anything else?
A: No, that’s about it for now.
B: Okay, sir. Have a pleasant evening.
A: I need a wake-up call tomorrow.
B: What time would you like your wake-up call?
A: I need two calls, one at 7 and another at 7:15.
B: That is no problem at all, of course. You’ll get a call at 7:00, and another at 7:15.
A: Then again, I think 7:15 is too early. Change 7:15 to 7:30, please.
B: So, that’ll be a call at 7 and another at 7:30. Do you have any other requests?
A: Not just now, but if I do think of something later, I’ll give you a ring.
B: Okay, sir. Sleep well.
A: I’ve got to get up early tomorrow, so please give me a wake-up call.
B: Of course. We can give you a call anytime you like.
A: Actually, I need two calls, one at 7 and the other at 7:15.
B: Your wish is our command. Expect a call at 7, and another one at 7:15.
A: Wait a minute! I don’t like 7:15, now that I think about it. Change it to 7:30.
B: The second call is now changed to 7:30. Is there anything else we can help you with?
A: Nothing that I can think of right now. If something comes up, though, I’ll call you.
B: We’re here all night long if you need anything.
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Asking the Concierge for sightseeing advice :
A: The front desk told me to ask you for sightseeing advice.
B: Of course. I’d be more than happy to help. I am, after all, the hotel’s concierge.
A: Concierge? What exactly is that?
B: We advise you on where to visit, eat, or shop during your stay here in New York.
A: Great! So where should I start my sightseeing?
B: The Statue of Liberty is always a good place to begin.
A: I saw the Statue of Liberty on my last visit here. Can you recommend somewhere else?
B: Hmm. What type of interests do you have?
A: In my spare time, I really like to view art and go running.
B: Aha! Have you been to Central Park or the Museum of Modern Art?
A: No, but I’ve heard a lot about both.
B: Well, Central Park is wonderful for running. Afterwards, you should head to the Museum to enjoy the art.
A: Great! That sounds like a plan. Thanks a lot.
B: I’m sure you’ll have a good time there.
A: I was told to see you about going sightseeing.
B: It’s my pleasure. I’m the hotel’s concierge, at your service.
A: Concierge? Could you explain that to me?
B: We help direct hotel visitors to popular places to visit, eat, and shop.
A: Very good. So where shall I begin my sightseeing?
B: I would suggest the Statue of Liberty.
A: Gee, I’ve already seen the Statue of Liberty. What about another site?
B: Let me see. What do you like to do in your spare time?
A: I really like to run. And I like art.
B: Well, there you go! Have you ever visited either Central Park or the Museum of Modern Art?
A: No, but I’ve been meaning to.
B: Well, Central Park is fantastic for running. Then you can go to the Museum to look at the beautiful art.
A: That sounds like a great plan. I’ll do that.
B: Enjoy your run and your visit!
A: I need some sightseeing advice.
B: That’s what I’m here for, sir. Every good hotel has a concierge like me.
A: I don’t travel a lot. What exactly is a concierge?
B: A concierge helps visitors like you find great places to visit, shop, and eat.
A: That’s great! So tell me, where should I go first?
B: I’d suggest that you start at the Statue of Liberty.
A: You know, I’ve already been there. Can you suggest another place?
B: Maybe. Tell me what you like to do in your spare time.
A: When I have some free time, I often spend it running or at museums.
B: Well, have you ever been to either Central Park or the Museum of Modern Art?
A: No, but I sure would like to.
B: Central Park is great for just about everything outdoors. Then you can visit the Museum of Modern Art.
A: Both places sound great. I’ll try to do that today.
B: Enjoy the views at both places.
A: I’m going sightseeing, but I’d like to get your advice first.
B: I’m only too happy to help. Tourists should always check with their concierge first.
A: Concierge? I’m not familiar with that word.
B: A concierge directs visitors to the city’s great tourist, shopping, and eating places.
A: That sounds great. Now, is there any place that I should hit first?
B: Well, if you’re like most people, you’ll want to go to the Statue of Liberty.
A: I’ve already seen it, I loved it, but today I want to go somewhere else.
B: Sure! Tell me about your interests.
A: I like to run and I like to see the works of the masters.
B: You’ll get along fabulously at Central Park and the Museum of Modern Art! Have you been to either?
A: No, I just haven’t had the opportunity.
B: You’ll love Central Park for running. Later on, you can go to the Museum of Modern Art.
A: Thank you. That’s what I’ll do.
B: This might be the best day of your visit.
A: I need some sightseeing advice. I was told to come to see you.
B: As your concierge, it is my pleasure to help you, sir.
A: Concierge? Are we speaking English here?
B: A concierge helps you find all the great places for visiting, shopping, and eating.
A: What would you suggest that I visit first?
B: How about starting at the Statue of Liberty? Many people like to begin there.
A: The last time I was here, I visited the Statue. So do you have another place in mind?
B: I think so. Tell me what interests you.
A: I’m big on running, although maybe I like art even more than running.
B: Then you must go to Central Park and the Museum of Modern Art! Have you been to either one?
A: No. I haven’t had a chance to go to either of them.
B: Both places are usually crowded with natives and tourists. You’ll love the Park and the Museum.
A: Thank you. That’s great advice.
B: This might be the best day of your visit.
A: Can you give me some advice about going sightseeing?
B: Your concierge, sir, is the right person to ask when you need sightseeing advice.
A: What in the world is a concierge?
B: We direct visitors to all the great tourist, shopping, and eating spots in the city.
A: Then what would you recommend as a starting point for my sightseeing?
B: Definitely the Statue of Liberty. I think that that is everyone’s favorite first stop.
A: Actually, I’ve already been there twice. Do you have another suggestion?
B: I think I can come up with something. How do you spend your spare time?
A: I keep my body healthy by running and my mind active by visiting museums.
B: Well, the Museum of Modern Art and Central Park were made for you! Have you gone to either one?
A: No, although I’ve heard great things about both of them.
B: You don’t want to miss either place. Central Park and the Museum of Modern Art are big and beautiful.
A: Sounds great! I’ll get my running gear and then I’m out of here.
B: This is a day you’re going to remember for a long time.
=============================
Asking the Concierge for restaurant advice :
A: I need a suggestion for a restaurant here in Manhattan.
B: Certainly! How much are you planning to spend on dinner, sir?
A: My date’s very sophisticated, so I’m sure she would expect nothing but the best.
B: May I suggest our own hotel restaurant? It got three stars in the latest restaurant review.
A: No, thank you, I want to go out on the town. What other ideas do you have?
B: There’s always Gramercy Tavern. They have live jazz. The food is delicious, but very expensive.
A: That sounds like a good place to take a date. Can you make a reservation for me?
B: As you wish, sir. You’ll have a wonderful time there.
A: Can you tell me about a nice restaurant to go to?
B: Of course! How much would you like to spend on your meal?
A: My date is quite sophisticated. She would expect nothing less than the best.
B: Well, how about our own hotel restaurant? It’s conveniently located and has a three-star rating.
A: That’s a good idea, except I want to go out, not stay in. Something else, maybe?
B: Well, how about Gramercy Tavern? It’s a very popular tourist spot, with great food and music.
A: That sounds good! Could you call them to see if I can get a reservation?
B: Of course, sir. You’ve made a good choice.
A: So, now I need your help again, if you don’t mind. I’m taking a date to a restaurant.
B: I’d love to help you! What is your budget for the dinner?
A: She strikes me as being very sophisticated. Only the best will do for her.
B: Well, what do you think about our very own hotel restaurant? It is very upscale, with a three-star rating.
A: I don’t want to be cooped up in my own hotel tonight. How about another restaurant?
B: The Gramercy Tavern is highly rated. It has great food and live jazz, but it’s not cheap.
A: Yes, that sounds like a winner. Would you please call them to reserve a table?
B: I’m already dialing, sir.
A: I’m taking a date to a restaurant, so could you please direct me to a good one?
B: But of course! How much are you thinking of spending on dinner?
A: She deserves nothing but the best, of course.
B: In that case, I would suggest our own hotel restaurant. The chef, the food, and the service are outstanding.
A: I promised her I would take her out to a restaurant. Do you have another one in mind?
B: You can always go to Gramercy Tavern. It’s quite popular, despite its expensive entrees.
A: Great food and lots of patrons? What more could I want? Please reserve a table for me.
B: Yes, sir. You’re going to have a great time.
A: I’m taking my date to a restaurant. Could you tell me about one or two good ones?
B: My pleasure! How much would you like to spend on your date?
A: She will want an excellent restaurant, of course.
B: You should know that our hotel chef was trained in Paris. The service and food are world-class.
A: I wanted to go out somewhere, not stay here. Do you know of another good restaurant?
B: You can’t go wrong with Gramercy Tavern. It’s famous for its food, service, and live jazz.
A: I like that! Could you please call them to see if we can get in tonight?
B: At once, sir. You’ll love this place, I assure you.
A: Well, I’ve got a date. Now I need to find a restaurant. Can you help me?
B: No problem, of course! How much would you like to spend to impress the lady?
A: Nothing but the best for a pretty woman!
B: Sir, the restaurant you seek is right here. This hotel has a three-star restaurant.
A: I sort of suggested that we would go out on the town. Do you have another suggestion?
B: Gramercy Tavern is at least as good as our own hotel restaurant. Plus, they have live jazz.
A: Gramercy Tavern? I think I’ve heard of that before. Call to get us a table, okay?
B: Right away, sir. She will be impressed with your local knowledge.
=============================
Talking to room serveice :
A: I’d like to order dinner.
B: What would you like?
A: I’d like to order a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I’m sorry. We’re currently out of filet mignon. May I suggest the porterhouse instead?
A: I’d prefer the filet, but the porterhouse will do.
B: And may I suggest chocolate-covered strawberries with the champagne?
A: Normally, I would take you up on that suggestion, but just the champagne will do for tonight.
B: Okay, no strawberries. Room service will be charged to your amenities account. Is that all right?
A: That’s fine.
B: It will be up shortly. Enjoy your food, sir.
A: Could I order dinner?
B: Of course. What would you like?
A: I want a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: I’m so sorry. We ran out of filet mignon. May I suggest the porterhouse instead?
A: That’s too bad, but the porterhouse will be okay.
B: May I be so bold as to suggest chocolate-covered strawberries with the champagne?
A: Not tonight, thank you.
B: No strawberries. We’ll charge your amenities account, if that’s okay.
A: Charge it to whatever account you like.
B: Your meal will be delivered as soon as it’s all ready. Enjoy!
A: Could you bring me some food, please?
B: Sure. What do you fancy?
A: Can I have a bottle of champagne, lobster tail, and filet mignon, medium rare?
B: Sir, the filet mignon was so popular tonight that we ran out. May I suggest the porterhouse?
A: No filet? Okay, porterhouse will be fine then.
B: Perhaps you would like chocolate-covered strawberries with the champagne?
A: Not tonight, but thank you for the suggestion.
B: Okay. This will be charged to your amenities account, okay?
A: No problem.
B: Your food will be brought to you momentarily. I hope you enjoy it.
A: I’d like you to bring me some food.
B: Just name it, sir.
A: Please send up a bottle of champagne, lobster tail, and filet mignon, medium rare.
B: Regrettably, we’re currently out of filet mignon. May I suggest the porterhouse instead?
A: Sure, I love porterhouse, too.
B: Would you be interested in chocolate-covered strawberries with the champagne?
A: I’d love to, but I’m allergic to strawberries.
B: Okay, no strawberries tonight. The items will be charged to your amenities account.
A: Go right ahead.
B: Our staff will bring you your order in as short a time as possible.
A: I need something to eat, please.
B: Tell me what you’re hungry for.
A: I feel like champagne, lobster tail, and filet mignon, medium rare.
B: Unfortunately, we’re out of filet mignon at the moment. May I suggest the porterhouse instead?
A: I prefer filet, but porterhouse is good, too.
B: Perhaps I could interest you in chocolate-covered strawberries with the champagne?
A: Just the champagne will be fine, thank you.
B: You’ll see this charge on your amenities account.
A: That’s fine.
B: It won’t be long until your food is delivered. I know you’ll enjoy it.
A: Can I order something from the kitchen?
B: Just tell me what you’d like, please.
A: A bottle of champagne, lobster tail, and filet mignon, medium rare would hit the spot.
B: I hate to tell you this, but we have no more filet mignon. May I suggest the porterhouse instead?
A: Sure! Right now, I would even eat hamburger!
B: Have you ever tried chocolate-covered strawberries with champagne?
A: Thank you, but I just finished eating some chocolate-covered cherries.
B: That’ll be a bottle of champagne, lobster tail, and porterhouse, all charged to your amenities account.
A: Not a problem.
B: Please call if you have any other requests. Your food will be delivered promptly.
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Calling to report a cockroaches problem :
A: I have a little problem with room 507.
B: What exactly seems to be the problem, Mr. Sandals?
A: I found cockroaches in my room.
B: Cockroaches, sir? That’s unbelievable.
A: I’ve seen at least nine different cockroaches in my room.
B: Sir, are you sure you haven’t seen the same silverfish nine times?
A: There are nine cockroaches in my room. I don’t have time for your disbelief!
B: I apologize. One moment, please, while I transfer you to my supervisor.
A: I’m in 507. I have a few problems with my room.
B: What is that problem, sir?
A: There are cockroaches in my room.
B: Are you sure, sir? Flies I could believe, but cockroaches?
A: I’ve counted nine different cockroaches, and I accidentally stepped on another one.
B: Sir, we run a spotless and cockroach-less hotel.
A: You dare to doubt me?
B: I’m sorry, sir. Let me transfer you to my supervisor.
A: There’s a big problem with my room. I’m in 507.
B: Would you tell me the nature of the problem, sir?
A: I have cockroaches crawling in my room.
B: Perhaps you saw a silverfish, sir.
A: I’ve seen nine more cockroaches than I wanted to see.
B: Sir, you haven’t been drinking by any chance, have you?
A: How dare you question my statement!
B: Forgive me. You’re 100 percent correct. Allow me to transfer you to my supervisor.
A: There’s a major problem with room 507.
B: I’m sorry to hear that. Please tell me the exact problem.
A: This room is overrun with cockroaches.
B: There has been an occasional silverfish in the hotel, sir.
A: I stopped counting at nine.
B: Sir, this hotel just passed a thorough insect inspection with flying colors.
A: Your inspector needs spectacles. The fact is that cockroaches are running rampant.
B: I apologize, sir. Just a second, while I transfer you to my supervisor.
A: I’m in 507, and I have a big problem.
B: I’m so sorry. Kindly tell me what the problem is, sir.
A: Everywhere I look, I see cockroaches.
B: Perhaps you could look again, sir, to double-check.
A: The next cockroach I see will be number ten.
B: Mr. Sandals, I’ve worked here five years without seeing one cockroach.
A: I’ve already suffered enough without listening anymore to you!
B: You’re right, sir. Please let me transfer you to my supervisor.
A: I have a little problem with room 507.
B: Problems are what we’re here for, sir. Please tell me your problem.
A: This room is filthy with cockroaches.
B: Were you wearing your glasses when you noticed them, sir?
A: I’ve already seen nine of them and, as they say, eight is enough!
B: Sir, sometimes a fast elevator ride makes our guests see spots.
A: You are not in a position to question my vision or my statement!
B: I’m very sorry, sir. Will you please hold while I transfer you to my supervisor?
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Calling to report a cockroaches problem :
A: I want to change rooms. In fact, I want a refund for tonight!
B: And the problem is, sir?
A: Cockroaches have taken over my room!
B: My apologies, sir. We’ll give you a new room and refund the value of your current room.
A: Thank you. I want to continue to be able to recommend this hotel to others.
B: We always try to serve our guests in the most agreeable way possible.
A: I want to change rooms immediately, plus a refund for tonight.
B: I’m sorry, sir. Exactly what is the problem?
A: I’m knee-deep in cockroaches!
B: I’m so sorry, sir. We’ll give you a new room immediately, and give you a refund also.
A: Thank you. I’m glad that this hotel strives to keep its reputation intact.
B: Sir, we always try to please our guests.
A: I’m quite upset! I want a new room and a refund for tonight.
B: Forgive me, sir, I haven’t been told what the problem is.
A: I’m about to be swept away by millions of cockroaches!
B: My apologies, sir. We’ll transfer you to a new room at once and give you a full refund.
A: Thank you. I didn’t want to have to take this to court.
B: Sir, we never want a guest to stay here mad or unhappy.
A: This room is unacceptable. I want a new one, and I want a refund for tonight.
B: Would you please tell me the exact problem, sir?
A: I’m being attacked by hordes of cockroaches!
B: Oh, my gosh, they’re back? Another room at once, sir, plus a full refund, of course.
A: Thank you very much. This has been a most unsettling experience.
B: Sir, our guests are our reason for being.
A: This room is unfit for humans. I want another room, and I want a refund for tonight.
B: Perhaps if you would be kind enough to tell me the problem, sir.
A: In a word, cockroaches!
B: Oh, no, are they back? I’ll give you another room immediately, sir, and a refund for tonight.
A: Thank you. I’m glad that you don’t believe that your guests are liars.
B: Sir, without happy guests, we are nothing.
A: I want to change rooms. In fact, I want a refund for tonight!
B: If you tell me the exact problem, I can be more helpful.
A: Cockroaches have declared war on my room!
B: Allow me to apologize. I’ll give you another room right now, and a full refund for tonight.
A: Thank you for not asking me to collect the roaches in a jar as evidence.
B: Sir, only your mother wants to please you more than we do.
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Asking about the hotel gym:
A: Excuse me. Does this hotel have a fitness facility?
B: Yes, we try to accommodate all needs of our patrons, including fitness.
A: Where is your fitness facility located?
B: The gym is just below the lobby. Take the elevator or the stairs. You can’t miss it.
A: Is there an additional surcharge for the gym?
B: No, the gym is free to guests. Take your room key, however, so you can get in.
A: What time is the gym open, and what time does it close?
B: The gym is open seven days a week, twenty-four hours a day.
A: Do you offer trainer services along with the gym?
B: Unfortunately, no. If you want a trainer, you’ll have to use another gym.
A: Pardon me. Does your hotel have a fitness facility?
B: Yes, sir. We try to anticipate all our guests’ needs, including fitness.
A: Great! Where is it?
B: Sir, the gym is just below the lobby. You can take the elevator or the stairs.
A: Do I have to pay extra?
B: No, sir. It’s gratis. Just take your room key so you can get in.
A: What are the gym hours?
B: You’ll be happy to know that it’s open 24/7.
A: Great! Is a trainer available?
B: I’m sorry, but no. We used to have a trainer, but then he had an unfortunate accident.
A: Does this hotel have an exercise facility?
B: But of course! We have a great exercise facility.
A: Good. Now exactly where is it?
B: It’s located right under our lobby. Just take the elevator or the stairs one flight down.
A: Is this going to cost me anything?
B: No, sir. The gym is absolutely free. However, be sure to take your room key with you.
A: When does the gym open and close?
B: The hours couldn’t be better, 24/7.
A: Very good. Now, is there a trainer down there?
B: I wish I could tell you yes, but no, there isn’t.
A: Do you have a place where I can exercise?
B: Yes, sir. We have a fine exercise facility.
A: I’m happy to hear that. Now, would you tell me where it is?
B: You’re actually standing above it. Just take the elevator or stairs down one level.
A: Is the hotel going to charge me a dollar a minute for gym use?
B: No, sir. There’s no extra charge. All you need is your room key to open the door.
A: And the gym hours are?
B: Sir, you’ll be pleased to know that our gym never closes.
A: One more question: Do you have a trainer?
B: We might be getting one in the near future. But at the present time, no.
A: Excuse me. Do you happen to have a gym here?
B: Yes, sir. I think you’ll find our gym quite satisfactory.
A: So, where do I go to exercise?
B: It’s only one flight down, sir. Just take the elevator or the stairs.
A: Am I going to be charged extra for using the gym?
B: Sir, you can use the gym for free. All you need is your room key.
A: Great! Now tell me, what are the hours of this gym?
B: Sir, our gym is open around the clock, every day of the week.
A: Do you have a trainer to help me work out?
B: I’m sorry, sir, but we have no trainer.
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Asking for more amenities :
A: I’d like to request some more amenities.
B: Amenities? What do you mean by amenities, sir?
A: The free stuff, you know, the soap, lotion, shampoo, etc.
B: I see. Sir, if I may ask: Have you used up all the amenities in your room?
A: Not at all. I still have enough for the next few days.
B: Then what is the problem, sir?
A: I need some to keep as souvenirs!
B: Souvenirs?
A: Yes, souvenirs. Trinkets to remember my trip by!
B: We do have a souvenir shop on the first floor, sir.
A: That’s not the same. I never pay for hotel souvenirs!
B: I’ll call housekeeping. Someone will be up with more amenities shortly.
A: I need more amenities, please.
B: Could you be a little more specific, sir?
A: To be more specific, the free stuff, like soap, lotion, and shampoo.
B: I understand. Now, you’re saying that you’ve already used up all your amenities?
A: No! I’ve got all I need for my stay here.
B: So, what’s the problem?
A: I need souvenirs!
B: You want some souvenirs!
A: Yes, yes. Souvenirs.
B: But, sir, our souvenir shop carries all those items.
A: That’s not the same thing. If you buy hotel souvenirs, they have no sentimental value.
B: I understand, sir. I’ll call housekeeping. You’ll have your souvenirs shortly.
A: How do I get more amenities?
B: I’m sorry, sir. I’m not sure I understand.
A: I’m talking about the free stuff, like soap and shampoo.
B: Oh, I see. So, you’re saying that you’ve already run out of your amenities.
A: No, no. I’ve got plenty left.
B: Now I’m confused again! What is the problem?
A: What am I going to do about souvenirs?
B: Oh, I get it! You want souvenirs!
A: Yes, I’ve got enough soap for my use, but no extra soap for souvenirs.
B: Sir, our souvenir shop carries all those items, and as a guest you get a discount.
A: Please! Free souvenirs are the only true souvenirs.
B: I understand completely, sir. Housekeeping will bring you souvenirs in just a moment.
A: Yes, I need more amenities.
B: By amenities, exactly what do you mean, please?
A: You know, the things that are free, like the soap and the shampoo.
B: Okay, I got it. You’ve already run out of all your amenities?
A: No, I still have plenty left, even if I took three baths a day.
B: I’m more confused now than before. How is there a problem?
A: I need to take home some souvenirs!
B: Okay, finally I understand. You would like souvenirs!
A: Yes, souvenirs that I can take home and add to my collection.
B: If it’s souvenirs you want, sir, just visit our souvenir shop. It has everything.
A: Are you kidding? Whoever heard of paying for hotel souvenirs?
B: No problem at all, sir. Housekeeping will deliver you all the amenities you like in a bit.
A: I need some more amenities, please.
B: I’m not sure I’m following you, sir.
A: Specifically, I’m talking about the little things, like soap and shampoo.
B: Oh, now I understand! So, you’ve already used up all your amenities?
A: No, I’m not even halfway through my supply.
B: I’m losing you, sir. What’s the problem?
A: What’s the use of going to a hotel if you don’t take home souvenirs?
B: Okay, I got it. You’re collecting souvenirs!
A: There you go. My friends expect me to bring home souvenirs.
B: Have you visited our souvenir shop, sir? It’s loaded with all kinds of items.
A: I’ve never paid for a hotel souvenir in my life, and I don’t intend to start now.
B: Sir, housekeeping will bring you a basketful of amenities momentarily.
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Asking where to make a copy :
A: I need to copy a document immediately.
B: We have a copy machine in our computer lab, located on the first floor.
A: Great! How much is it for a copy?
B: The price per copy is ten cents.
A: That sounds reasonable. I’ll be down there immediately.
B: THere shouldn’t be any long lines, sir.
A: I need to copy something right now.
B: Our computer lab on the first floor has a copy machine, sir.
A: Great! How much per copy?
B: Sir, one copy is ten cents.
A: I’ll be down there shortly.
B: You probably won’t have to wait for anyone, sir.
A: I need to make a copy of something at once.
B: There’s a copy machine on the first floor in our computer lab, sir.
A: Fantastic! Is there a charge?
B: It’s ten cents a copy, sir.
A: I’m only making one copy, so I guess I can afford it.
B: A dime is still a bargain, sir.
A: I need to make a copy of a document as soon as possible.
B: No problem, sir. There’s a copy machine in our computer lab.
A: Very good. How much does each copy cost?
B: Each copy will cost you a dime, sir.
A: A dime? I remember when copies used to cost a nickel.
B: There aren’t many things you can get for a nickel, sir.
A: Can you tell me where I could make a copy of a document right now?
B: Sir, you can come downstairs right now to the computer lab.
A: That’s great. I don’t suppose the copy machine is free for guests?
B: Sir, each copy is ten cents or one dime, whichever you prefer.
A: In the good old days, it was only five cents a copy. I’ll be right down.
B: Those were the good old days, sir, indeed.
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Calling to report a medical emergency:
A: I need a doctor immediately!
B: Sir, is everything all right?
A: My wife just collapsed on the floor!
B: Sir, I need you to calm down. Take deep breaths.
A: I’m sorry. It’s just that my wife. I need the emergency room.
B: Sir, I’m dialing 911 on another line.
A: What’s taking you so long?
B: I’m transferring you right now. Just remain calm.
A: Help me! I need a doctor!
B: What is the problem, sir?
A: My wife is on the floor!
B: Sir, please calm down. Take a deep breath.
A: I need some help, right now!
B: Sir, I’m going to put you through to 911.
A: Hurry, please!
B: I’m transferring you right now, sir.
A: I need a doctor right now!
B: Tell me the problem, sir.
A: My wife just passed out!
B: Sir, it’s difficult to understand you. Please take a deep breath and calm down.
A: Don’t tell me to calm down! My wife is passed out!
B: I’m getting 911 on another line, sir.
A: Okay, but hurry.
B: Stay calm, sir, and talk clearly.
A: Get a doctor here, immediately!
B: What’s the problem, sir?
A: My wife is on the floor, she’s unconscious!
B: Sir, could you calm down a little bit, please?
A: Calm down?! My wife is unconscious, and you’re telling me to calm down?!
B: Hold on just a second, sir. I’m dialing 911.
A: Hurry up, please.
B: I’m connecting you now, sir.
A: A doctor! I need a doctor!
B: Give me some details, sir.
A: Something is wrong with my wife. She’s lying on the floor.
B: Sir, if you don’t calm down, you might have a stroke yourself.
A: You’re right, I’m beside myself with worry.
B: Hold on, sir. I’m connecting you with 911.
A: Time is critical. Hurry up!
B: I hope everything turns out well, sir. Here’s 911.
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Calling for a wireless connection :
A: I’d like to order broadband internet for my laptop.
B: Just plug the Ethernet cable into your computer, and a prompt will tell you the payment options.
A: I don’t have an Ethernet port. My computer runs entirely on wireless service.
B: That’s too bad. But there are several alternatives, if you want to hear them.
A: Yes, please! Tell me about the alternatives.
B: We run a fully equipped computer lab on the first floor.
A: Very good. How much does that cost?
B: The service is free to hotel patrons. However, printing costs ten cents per page.
A: I see. And the other alternatives?
B: Alternatively, we do offer wireless in our lobby. You can bring your laptop down here.
A: Great! What if I need to print something in the lobby?
B: You would have to use the computer lab. I’m sorry for the inconvenience.
A: I need broadband for my computer.
B: No problem. Just plug the Ethernet cable into your computer, and you’re good to go.
A: That’s a problem. My laptop has no Ethernet port, it’s wireless only.
B: Hmm. Well, we have some alternatives, if you’re interested.
A: Go ahead. I’m all ears.
B: We have a computer lab on the first floor.
A: That’s great! How much is it?
B: It’s absolutely free to guests. Except for printing, of course.
A: What about the other alternatives?
B: You could use your wireless right here in our lobby.
A: Yes, that’s the ticket! And if I need to print something there?
B: Well, we don’t have a printer in the lobby yet. You’ll have to use the lab.
A: I’d like to get busy on my computer, but I need some broadband.
B: There’s an Ethernet cable in your room. Just plug it into the back of your laptop.
A: I can’t use Ethernet. My computer is wireless only.
B: That’s okay. I can tell you about some alternatives we have.
A: Any alternative that works will be great.
B: Well, there’s our computer lab on the first floor.
A: That sounds good. What’s the charge?
B: The lab and the computers are no charge, but you have to pay for whatever you print.
A: That sounds good. Now, how about the other alternatives?
B: Of course. Our lobby is set up for wireless, so just bring your computer down here.
A: Use my laptop in the lobby? That’s great! Now, if I need to print something there?
B: They plan to install a printer here. But until then, you’ll have to use the lab.
A: I can’t get going on my computer until I get a broadband hookup.
B: Just plug the Ethernet cable into your computer, and you’ll be off and running.
A: That would be okay if I had an Ethernet port. Unfortunately, my laptop uses wireless only.
B: In that case, let me tell you about some alternatives.
A: Anything to get me up and running.
B: For starters, we have a computer lab.
A: Fantastic! What do I have to pay per hour?
B: The lab is completely free. But you do have to pay a dime a page for printing.
A: That’s fine. Now tell me about the other alternatives.
B: Just bring your laptop down here to the lobby. We’re set up for wireless right here.
A: Great! I like that suggestion, but what if I need to print something there?
B: Unfortunately, you’ll have to go to the computer lab for your printing needs.
A: How do I get online with my laptop?
B: Just plug the Ethernet cable into your computer, and you’ll be online in a heartbeat.
A: I see the cable. But my computer runs on wireless only.
B: No problem. I’ll tell you about our alternatives.
A: Yes, I’d love to hear what the alternatives are.
B: Our state-of-the-art computer lab is on the first floor.
A: Great! But is it free?
B: Sir, the computers are free to guests, but you do have to pay a nominal printing fee.
A: You said there were other alternatives?
B: Just use your computer here in the lobby. It’s set up for wireless.
A: That sounds like a winner. Now if I need to print something in the lobby?
B: We might have a printer here next month. But for now, you’ll have to go to the lab.
=============================
Requesting more supplies for the minibar :
A: I’d like to order a restock on my minibar.
B: You finished everything in there, sir?
A: Absolutely everything.
B: What would you like to order?
A: Three bottles each of Perrier and Jim Beam.
B: Uh-huh. What else do you want?
A: The apples were great. Could you bring a couple more up?
B: No problem. Is there anything else I can get for you?
A: Some grape juice would also be nice.
B: I’ll get all of that for you right away. Someone should be up shortly.
A: I need my minibar restocked.
B: Everything is gone, sir?
A: There’s not a drop left of anything.
B: Is there anything in particular you’d like?
A: Yes, the Perrier and the Jim Beam hit the spot. Let me have three more of each.
B: Got it. Anything else?
A: I really liked the apples. Bring me a couple of apples, please.
B: Not a problem. Anything else?
A: Yes, one more thing: some grape juice.
B: Someone will be up shortly with your order, sir.
A: My minibar is empty.
B: You already finished off everything, sir?
A: I finished off everything.
B: Would you like anything in particular?
A: The Perrier and the Jim Beam. Let me have three more of each.
B: Beam and Perrier. Anything else, sir?
A: I really loved the apples in my room. Bring me a few more, please.
B: Sure thing. Might there by anything else?
A: Yes, speaking of fruit, bring me some grape juice, too.
B: Perrier, Jim Beam, apples, and grape juice. It will all be there shortly, sir.
A: How do I restock my minibar?
B: You’ve drunk everything, sir?
A: I finished it all.
B: Do you want the whole minibar, or just certain items?
A: Send me up three bottles each of Perrier and Jim Beam.
B: That’s three Jim Beams and three Perriers. Anything else, sir?
A: The apples in my room were delicious. Bring me a few more, please.
B: Okay. Are you sure there isn’t anything else?
A: You know, some grape juice would be really nice, too.
B: Be patient for just a few minutes, sir, and someone will be at your door.
A: My minibar is completely empty.
B: Everything in that minibar has been consumed, sir?
A: Everything’s gone.
B: Is there anything special you’d like?
A: Just bring me three bottles each of Jim Beam and Perrier.
B: Okay, sir. Three of each. Would you like anything else?
A: The fruit basket was great. I need a few more apples, please.
B: Perrier, Jim Beam, and apples. Is that it for now?
A: Yes, one last thing: I could use some grape juice.
B: Your order will be brought to you momentarily, sir.
=============================
Asking about the swimming pool :
A: Is there a swimming pool in this hotel?
B: We don’t have a full-sized swimming pool, but we do have individual swim stations.
A: What exactly does that mean?
B: Basically, a swim station is like a treadmill, except instead of running, you swim.
A: That sounds really neat. Is there an extra charge for these swim stations?
B: If you’re a registered guest, you have free access to our swim stations.
A: Are the swim stations open 24 hours, like the rest of the gym?
B: To conserve electricity, the stations operate only from 7:00 a.m. till 10:00 p.m.
A: I’ll go down there as soon as I can!
B: I don’t think you’ll be disappointed. People really seem to like the swim stations.
A: Does this hotel have a pool?
B: I’m sorry, sir, we don’t have one. However, in our gym, we do have swim stations.
A: I’m not sure I understand.
B: Think of a deep bathtub that you can swim in, but against a current.
A: Cool. What will they think of next? How much are they?
B: Sir, guests pay nothing to use the stations.
A: Excellent! Now what are the hours?
B: The gym is open 24/7, but the stations are open from 7 a.m. to 10 p.m. only.
A: I’m going to change into my trunks right now!
B: I think you’ll like the experience, sir. It’s a great workout.
A: Do you have a swimming pool in this hotel?
B: We don’t have a pool, sir, but we do have swim stations in the gym.
A: I never heard of a swim station. Is that like a train or bus station?
B: It’s just a deep bathtub with a current of water that you swim against.
A: Holy cow! I never heard of such a thing. How much do they cost?
B: As a guest, sir, you pay nothing.
A: This sounds better every second. Now, when can I use the stations?
B: If you want to swim, you can visit the gym any day between 7 a.m. and 10 p.m.
A: Oh, boy! This is going to be great. I’m going to the gym right now!
B: I’m sure you’ll enjoy your workout, sir. Everyone seems to like the swim stations.
A: I think I’ve looked everywhere, but I haven’t seen a swimming pool here.
B: This hotel has no full-size pool, but we do have swim stations in our gym.
A: Swim stations? Whoever heard of such a thing?
B: You swim in a swim station just like you run on a treadmill.
A: All that exercise in a little pool! Do I have to pay anything?
B: The swim stations are available to all guests for no charge.
A: Very good. Now can you tell me the hours of operation?
B: They’re available anytime between 7 a.m. and 10 p.m., seven days a week.
A: Wow! I can’t wait to change into my trunks!
B: The swim stations are very popular, sir. I hope you don’t find a line down there.
A: I’ve been looking for a swimming pool, but I haven’t found one yet.
B: We have no pool, sir, but we do have swim stations in our gym.
A: Swim stations? Could you be a little more explicit?
B: You know how you run on a treadmill but don’t go anywhere? Well, it’s the same thing.
A: Gee, that’s a great idea. Now, how much do I have to pay?
B: The stations are absolutely free to guests, sir.
A: Great! Now, when can I go down there and use the stations?
B: The swim stations are open daily from 7 a.m. to 10 p.m.
A: Boy, oh boy! I can’t wait to change into my swim trunks.
B: Be warned, sir. At certain hours the swim stations are very crowded.
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Getting a taxi via the front desk :
A: I need to get a taxi.
B: We have a variety of transportation services. Would you prefer a private vehicle to a taxi?
A: No, that won’t be necessary. I just need a taxi.
B: Perhaps you’d prefer a limousine. That’s such a stylish way to travel.
A: Just a taxi, please.
B: And what is your destination?
A: I’m going to Rockefeller Center.
B: I see. What time do you want to depart from the hotel?
A: I want to leave as soon as possible.
B: Okay, a taxi will arrive in seconds, sir.
A: Thank you, I’m coming down now.
B: It won’t be but a few seconds, sir.
A: I need a taxi, please.
B: We have various transportation services. Would you prefer a private vehicle?
A: No, thanks. A taxi is just fine.
B: May I suggest a limo? It’s nice to pamper yourself once in a while.
A: I don’t want anything except a taxi, thank you.
B: I understand. And where will you be going?
A: Rockefeller Center.
B: And what time would you like to be picked up?
A: The sooner the better.
B: A taxi will be here shortly, sir.
A: Great! And remember, a taxi, not a limo.
B: A taxi it is, sir.
A: Can you get me a taxi?
B: We offer various types of transportation. Perhaps you’d like to upgrade to a private vehicle?
A: Thanks, but no thanks. A taxi will do just fine.
B: In that case, how about a limo? Then you can travel in style.
A: No, I hate limousines. They’re gas guzzlers.
B: Got it, sir. Where would you like the taxi to take you?
A: My destination is Rockefeller Center.
B: What time do you want to leave the hotel?
A: As soon as possible.
B: I’ll call the taxi immediately, sir.
A: I’m coming downstairs now.
B: A brand new taxi is pulling up now, sir.
A: I’m going to need a taxi.
B: You don’t have to restrict yourself to a taxi. We can offer you a private vehicle.
A: A private vehicle, huh? No, a taxi is okay.
B: Some people find a limo to be much more comfortable than a taxi.
A: No, I wouldn’t be caught dead in a limo.
B: No upgrade of any kind. And where might you be going?
A: I’m headed to Rockefeller Center.
B: When shall I tell the taxi to be here?
A: Right now.
B: The taxi will be here immediately, sir.
A: Good, I’m leaving my room in about one minute.
B: You won’t have to wait a second, sir.
A: I need a taxi.
B: We could easily provide you with a private vehicle, if you’d prefer.
A: No, the taxi will do.
B: Perhaps you’d like to take a beautiful limousine.
A: No, thank you. Taxis and I get along just fine.
B: No private vehicle, no limo. Got it. Where are you going?
A: I’m seeing a show at Rockefeller Center.
B: What time should the taxi be here to pick you up?
A: I’m ready to go right now.
B: I’ll have a taxi for you momentarily, sir.
A: Great! As soon as I brush my teeth, I’ll be downstairs.
B: You’ll enjoy our new, clean taxis, sir.
A: Could you please reserve a taxi for me?
B: Do you think a private vehicle might be more to your liking?
A: A private vehicle? No, thanks, I won’t need one.
B: Even better than a private vehicle is a limo. How does that sound?
A: T A X I, please.
B: A taxi it is. Where will you be headed?
A: Rockefeller Center. Can you get the taxi here immediately, please?
B: A taxi will be here in just a minute, sir.
A: Good. I’ll get my coat and come downstairs.
B: The taxi will be ready when you are, sir.
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